Resolve issues while you sleep

Lucien auto-triages, reproduces, proposes fixes, and backports — with customer updates along the way.

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What Support gets with Lucien

Reduced time-to-resolution, smaller backlog, happier customers.

Auto-triage

Classifies, routes, and prioritizes issues with evidence links.

Minimal repro PRs

Reproduces issues and opens PRs with failing tests and context.

Proposed fixes

Suggests patches, validates in CI, and requests review.

Backporting

Cherry-picks fixes to supported versions with checks.

Customer updates

Posts meaningful progress updates in Slack or the help desk.

Deflection

High-quality answers from docs, past PRs, and tickets.

How Lucien closes tickets faster

From triage to validated fix with clear communication.

  1. 1
    Triage
    Classifies, dedupes, and links similar incidents with evidence.
  2. 2
    Reproduce
    Creates minimal repros and failing tests where possible.
  3. 3
    Propose fix
    Opens PRs with patches, context, and backport plan.
  4. 4
    Update & close
    You merge on green; customers get clear closure updates.
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Measured outcomes

  • First-response time−50%
  • Backlog size−35%
  • Resolution time−40%
  • CSAT+12 pts

From the team

“Overnight, we woke up to reproducible tests and ready-to-merge fixes. Ticket count finally started going down.”
Head of Support, global SaaS

Wire Lucien into your stack in 2 minutes

Then watch it plan, code, and ship — across Git, planning, and Slack.

Detected 23 packages
GitHub
GitLab
Bitbucket
Jira
Linear
Slack
Join beta now3 min setupMore integrations in the pipeline

Connect repos in <3 minutes

GitHub, GitLab, Bitbucket. Lucien learns your repo structure, scripts, and CI fast.

Auto-triage & branch from Jira/Linear

Lucien picks issues, plans branches, opens PRs, and updates tickets automatically.

Communicate with Lucien from Slack

Get notifications for plans, PRs, tests, and deploys. Approve or request changes inline.

Your savings with Lucien

Estimate hours and dollars saved with conservative defaults.

Presets:

Assumptions are conservative: 5–15 min per Lucien task vs 1–3 h manual for medium tasks.

0hhours saved / month$0labor savings / month$0Lucien cost / month$0net savings / month210.00break‑even credits / task
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FAQs

Can Lucien update customers?+

Yes. It drafts and posts empathetic updates in Slack or your help desk, including repro status and next steps.

What if a fix fails?+

PRs never merge without green CI. Backports follow your policy and are easy to revert.

Which help desks are supported?+

Starts with Slack; Zendesk, Intercom, and others are on the roadmap.

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